Coming to the Plantation for the day, need to arrange your own spot ?
Why not book one of our pergolas for just $60 for the day!!
Select Date & Time
Your Reservation
Location
{location_name}Clients
Employee
{employee_name}Price
{reservation_price}Total: $0
Please note
we are transitioning to an online booking system which will be fully implemented by 1 September 2025
Pergola Procedures
To do prior to the day
Please refer to the facility map this link. Please circulate this map to invitees with your event details. Please also let everyone know that any person who enters the facility will be charged entry fees. This includes grandparents or family/friends who are coming in to help set up, or say hello.
Paid Guests
You may choose to pay the entrance fees for nominated guests, Please find attached a guest list template. Please complete the list and return to us at least three (3) days before your booking. If your guest list is not returned, our staff will charge all guests entrance fees as they enter.
On Arrival
Our trading hours are 10am to 4pm, please do not arrive prior to 10am as you may not be admitted. On arrival, please introduce yourself to the facility’s supervisor (usually Josh or Chloe) who can confirm arrangements and take payment for entry fees.
If you need to go out of the facility whilst setting up (to bring things from your car), please make arrangements with the supervisor, otherwise staff are likely to ask you to pay again.
Food
You are welcome to bring food with you or purchase food from our kiosk, however we do not allow commercial food to be delivered (i.e. things such as pizza delivery). Our kiosk has a range of hot snack foods (hot chips, chicken nuggets), cold drinks, ice creams, tea and coffee. We are not able to store cakes (etc) in our freezer, nor cook items for you.
There are two electric BBQs on site and you can view instructors for use (and safety warnings) at this link.
Decorations
You are welcome to decorate the pergola with non-permanent attachments, however please remove all attachments after you have finished for the day.
Entrance Fees for Guests
If you are paying for guests, please let you guests know to give their names to our staff as they enter so we can mark them off the list (or record their names). Once you believe all of your guests have arrived, please come to the Kiosk, and, our staff will tally up the entrance fees. This way you only pay for those guests who actually turn up.
If you are not paying for everyone (i.e. you are only paying for children) this can get a little awkward with some parents so please let parents know in advance of entry fees. If parents wish to drop children off to your care, you can meet them at the gate so parents are not charged entry fees.
Changes or enquires
Please contact us Monday to Friday (10am to 5pm) on 07 3823 5756, or via email on booking@plantationaquatics.com.au .
Refund Policy
If you no longer wish to proceed with the pergola booking, listed below is our cancelation and refund policy:
- If the booking is not able to proceed due to cancellation by us, we will agree to reschedule your booking to another day (provided such is available), at no additional booking cost; or you can request a refund of the Pergola Booking Fee (to obtain a refund, a refund form will need to be completed / submitted).
- If the pergola booking does not proceed (such as due to poor rain or weather, etc) however we are still open, no refund will be payable (unless cancelled five (5) day prior).
- If your booking is cancelled by you within five (5) days prior to the booking date, no refund or reschedule is available.
- We are a charity and our accountant works part time, in this regard please allow seven (7) for a refund to be processed.
Facility Requirements
- The organiser of the party must present themselves to the kiosk immediately on arrival.
- No vehicles are to be driven on the grassed areas without prior permission.
- That no spikes be driven into the ground without prior permission.
- Glass in any form (bottles, jars, glass tumblers, etc) is not permitted.
- Alcohol is not permitted within the facility.
- Commercial Food is not to be brought into the facility without approval.